Ordering, Terms & Policies

Our aim of service:
We Guarantee you are satisfied with our service!
 
Ordering:
Please check from website, and selecting pieces, then email us the number and photos of the pieces, before you order minerals, we need confirm specimens you like if they are available first, because some specimens be sold fast often, the storage of minerals changes often, thanks for understanding!(shipping fee not be included in all price)
 
payment:
We accept paypal payment, Wire transfer.
Paypal payment address: chenxiaojun@kpjtw.com or chinaruff@vip.163.com 
Please contact us before you send wire transfer payment.
*All payment receiver name should be: “Shanghai crystal culture communication ltd” or “Chen Xiao Jun”.
 
Shipping:
We will find proper shipping company for carrying the packages or pallets, which depend of the destination or your request. Please contact us before you buy. We have our own shipping agents, so we will have good discounted price in express or pallet shipping. You will pay the shipping fee.
 
Return:
If you received any minerals not be satisfied, or if it was damaged in transit, please take the following steps:
1.please email us within 48 hours of receipt of your package.
2. if a specimen is damaged in transit, please provide photos.
3. the specimens must be returned with all labels.
4. the specimens must be returned in original condition.
5. we will give full amount refunds as soon as we got the return specimens.
 
Shipping address for return(Also our office address):
Company name: ShangHai crystal culture communication ltd.
Contact name: Chen Xiao Jun
Tel:0086-13816393296, Post code: 201106
Shipping Address: Room 707, NO.1555 LianHua Rd, MinHang District, ShangHai, China.
 
Other questions:
Please feel free to contact us if you have any other questions.
Email: info@kpjtw.com   or chinaruff@vip.163.com (XiaoJun Chen Personal email)
Tel: 0086-21-64066652, Mobilephone: 0086-13816393296 (Weichat number)